The folks at OUYA have come forward with an apology and credit for some of the Kickstarter backers. The details of this offer include a mention about how “it wasn’t OK that some of you” received the OUYA after it landed on store shelves. Basically, the OUYA team is apologizing that retail availability began before all the Kickstarter backers received their units. And just to drive the point home, the OUYA team has referred to this group as their “most loyal supporters.”
Anyway, the apology letter goes on to talk about how aside from the retail availability, some others had customer service related issues. Basically, the OUYA launch seems to have been less than the perfect experience they had been hoping for. But in an effort to make things better for those backers — OUYA is giving a leet credit. And by leet we mean just that, $13.37.
If you happen to have been one of those Kickstarter backers you may want to keep an eye on your email inbox. The OUYA letters have begun going out and it looks like they will be offering the credit, but also that it doesn’t necessarily have to be accepted. The letter mentions how “if you feel you’ve had a less-than-OUYA experience.”
More to the point, if you want the credit you will have to click a link in that email to claim your redemption code. Assuming you take them up on the offer you will then sign into your OUYA and head to Manage -> Account -> Payment Info and select the Redeem Code option. From here just enter your code and then start deciding what you will be using it to purchase.
SOURCE: OUYA Forum